Terms & Conditions

Our aim at Aluna Gena is to provide the highest quality service to all of our customers throughout all of the products that we manufacture and sell. To enable a clear definition of the terms we trade under please make time to read through our terms and conditions before purchasing our products. 

Our commitment to our customers is to provide high quality and well researched products that we offer advise and assistance on usage and with general customer care.

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 No. 3134 SCHEDULE 2 - Regulations 10(1) & 13(1)

Placing an order:

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations: 2013 - No. 3134 SCHEDULE 3, Regulations 10 & 13

Cancellation of Sales Contract:

Effects of cancellation:
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than - 
a). 14 days after the day we receive back from you any goods supplied or
b). (If earlier) 14 days after the day you provide evidence that you have returned the goods or
c). If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If the consumer has received goods in connection with the contract, you shall send back the goods to Aluna Gena Ltd, Woolhanger Lodge, Parracombe, Barnstaple, Devon, EX31 4RF, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods unless it can be proven that the goods were faulty from manufacture.